Ecommerce Consultant and Shopify Plus Developer with two decades of continuous evolution in the digital space.

From managing complex tech stacks to guiding CRM strategies, I specialize in developing comprehensive omnichannel solutions that not only drive growth but also elevate user experiences at every touch point.

I believe in transparency and collaboration – not just executing tasks in isolation. My goal is to empower clients and their in-house teams, providing the guidance and knowledge they need to take control of their stores and continue to succeed long after my involvement.

Leveraging a deep understanding of analytics, A/B testing, and CRO strategies, I ensure that every initiative is grounded in data-driven insights, uncovering the story behind the numbers to make thoughtful, impactful improvements.

Services

ECOMMERCE

Shopify Plus

Custom Theme Development

TikTok Shop

CUSTOMER RETENTION

Email Marketing

SMS Marketing

Loyalty & Rewards

OPTIMIZATION

UI/UX

Conversion Rate Optimization (CRO)

Search Engine Optimization (SEO)

Marketing Funnel Analysis

Accessibility Audits

Brands

New Work

Naturium


  • Technical strategy

  • Tiktok Shop

  • Loyalty & Rewards

  • Custom theme development

  • Conversion rate optimization (CRO)

  • Returns platform implementation

Rachel Comey


  • Magento to Shopify migration

  • Technical strategy

  • Custom theme development

  • Conversion rate optimization (CRO)

  • SEO and Accessibility audits

  • Data privacy compliance

  • Optimized site performance to improve page load times

Pacifica Beauty


Director of Ecommerce

  • Special projects: Store Locator, Subscriptions Program, Custom Virtual Bundles, Round-Up Donations, Product Quizzes, Checkout Enhancements, Shoppable UGC Media Galleries, Node.js Middleware App, Blog

  • Led strategic merchandising efforts, increasing AOV by 25% through personalized product recommendations, virtual bundles, and gift-with-purchase promotions.

  • Applied CRO strategies, resulting in a 90% increase in conversion rate.

  • Designed and developed custom landing pages to support top-of-funnel awareness campaigns in collaboration with the performance marketing team.

  • Managed tech stack and built strategic partnerships with third-party vendors and technology providers.

  • Developed and implemented customer retention strategies, including loyalty programs, SMS, and email marketing campaigns with AI-powered segmentation.

  • Managed web development and Shopify admin operations, including content management, order processing, fraud detection, and returns.

  • Ensured best practices for SEO, accessibility, site speed, and data compliance.

Soft Rows


Squarespace to Shopify migration for Soft Rows, a haircare brand in the Sephora Accelerate program.

Clients

SHOPIFY

Naturium

Pacifica Beauty

Rachel Comey

Soft Rows

Nora Gardner

FRONT END DEVELOPMENT

Chanel

J Crew

Saturdays NYC

John Hardy

Rogue Brewing

One Stop Plus

La Mercerie

DIGITAL MARKETING

HBO

Avon

Petsmart

BMW

DirectTV

Humana

Rachel Comey Website

Let’s Talk

About Me

Jennifer Utz

I’ve spent nearly two decades evolving in the digital space, starting in New York City, where I worked with the marketing teams of some of the country’s biggest brands. Over time, I transitioned into Ecommerce, optimizing Shopify stores and developing strategies to boost performance and create better customer experiences.

I’ve learned that while shiny new tools and trends can certainly have their value, some of the most impactful results come from focusing on the story the data is telling and making thoughtful, strategic improvements. My approach is rooted in practicality—building scalable solutions without unnecessary complexity.

Before my career in Ecommerce, I spent 10 years as a documentary filmmaker and journalist, spending extended periods in the Middle East and India, telling humanitarian news stories for the United Nations. Now based in Portland, Oregon, I live with my husband and two young daughters.